- We aim to dispatch and delivered all orders within 7 – 14 working days of receipt of order and who enables both you and us to track the progress of your mattress delivery. We will arrange a time and date with you which are convenient for a delivery slot. Deliveries are usually between 8:00 AM and 6:30 PM pm Monday to Friday. (We do not deliver on public bank holidays and weekends.) We don’t expect you to struggle upstairs with your new purchase, that’s why we’ll gladly put your new item in any room of your choice. Please ensure you are home on the scheduled delivery date.
- You may return the product through your own specified courier, or we can get these collected using our own couriers. Customer needs to ensure that items are checked on delivery before signing for them.
- Intention of returning items must be notified to us, email or in writing. We will then send the customer specific instructions on returning items, along with any returns number which is required to be used.